diff --git a/pkg/services/accesscontrol/roles.go b/pkg/services/accesscontrol/roles.go
index a81feff00ab..df358b03246 100644
--- a/pkg/services/accesscontrol/roles.go
+++ b/pkg/services/accesscontrol/roles.go
@@ -33,6 +33,10 @@ const (
 	FixedCloudViewerRole = "fixed:cloud:viewer"
 	FixedCloudEditorRole = "fixed:cloud:editor"
 	FixedCloudAdminRole  = "fixed:cloud:admin"
+
+	FixedCloudSupportTicketReader = "fixed:cloud:supportticket:reader"
+	FixedCloudSupportTicketEditor = "fixed:cloud:supportticket:editor"
+	FixedCloudSupportTicketAdmin  = "fixed:cloud:supportticket:admin"
 )
 
 // Roles definition
diff --git a/pkg/services/authn/authnimpl/sync/rbac_sync.go b/pkg/services/authn/authnimpl/sync/rbac_sync.go
index 9fc84962282..198dc020a7d 100644
--- a/pkg/services/authn/authnimpl/sync/rbac_sync.go
+++ b/pkg/services/authn/authnimpl/sync/rbac_sync.go
@@ -97,10 +97,44 @@ func (s *RBACSync) fetchPermissions(ctx context.Context, ident *authn.Identity)
 	return permissions, nil
 }
 
-var fixedCloudRoles = map[org.RoleType]string{
-	org.RoleViewer: accesscontrol.FixedCloudViewerRole,
-	org.RoleEditor: accesscontrol.FixedCloudEditorRole,
-	org.RoleAdmin:  accesscontrol.FixedCloudAdminRole,
+func cloudRolesToAddAndRemove(ident *authn.Identity) ([]string, []string, error) {
+	const (
+		expectedRolesToAddCount = 2
+		rolesToRemoveInitialCap = 4
+	)
+	// Since Cloud Admin/Editor/Viewer roles are not yet implemented one-to-one in the Grafana, it becomes a confusing experience for users,
+	// therefore we are doing granular mapping of all available functionality in the Grafana temporary.
+	var fixedCloudRoles = map[org.RoleType][]string{
+		org.RoleViewer: {accesscontrol.FixedCloudViewerRole, accesscontrol.FixedCloudSupportTicketReader},
+		org.RoleEditor: {accesscontrol.FixedCloudEditorRole, accesscontrol.FixedCloudSupportTicketAdmin},
+		org.RoleAdmin:  {accesscontrol.FixedCloudAdminRole, accesscontrol.FixedCloudSupportTicketAdmin},
+	}
+
+	rolesToAdd := make([]string, 0, expectedRolesToAddCount)
+	rolesToRemove := make([]string, 0, rolesToRemoveInitialCap)
+
+	currentRole := ident.GetOrgRole()
+	_, validRole := fixedCloudRoles[currentRole]
+
+	if !validRole {
+		return nil, nil, errInvalidCloudRole.Errorf("invalid role: %s", currentRole)
+	}
+
+	for role, fixedRoles := range fixedCloudRoles {
+		for _, fixedRole := range fixedRoles {
+			if role == currentRole {
+				rolesToAdd = append(rolesToAdd, fixedRole)
+			} else {
+				rolesToRemove = append(rolesToRemove, fixedRole)
+			}
+		}
+	}
+
+	if len(rolesToAdd) != expectedRolesToAddCount {
+		return nil, nil, errInvalidCloudRole.Errorf("invalid role: %s", currentRole)
+	}
+
+	return rolesToAdd, rolesToRemove, nil
 }
 
 func (s *RBACSync) SyncCloudRoles(ctx context.Context, ident *authn.Identity, r *authn.Request) error {
@@ -122,19 +156,9 @@ func (s *RBACSync) SyncCloudRoles(ctx context.Context, ident *authn.Identity, r
 		return err
 	}
 
-	rolesToAdd := make([]string, 0, 1)
-	rolesToRemove := make([]string, 0, 2)
-
-	for role, fixedRole := range fixedCloudRoles {
-		if role == ident.GetOrgRole() {
-			rolesToAdd = append(rolesToAdd, fixedRole)
-		} else {
-			rolesToRemove = append(rolesToRemove, fixedRole)
-		}
-	}
-
-	if len(rolesToAdd) != 1 {
-		return errInvalidCloudRole.Errorf("invalid role: %s", ident.GetOrgRole())
+	rolesToAdd, rolesToRemove, err := cloudRolesToAddAndRemove(ident)
+	if err != nil {
+		return err
 	}
 
 	return s.ac.SyncUserRoles(ctx, ident.GetOrgID(), accesscontrol.SyncUserRolesCommand{
diff --git a/pkg/services/authn/authnimpl/sync/rbac_sync_test.go b/pkg/services/authn/authnimpl/sync/rbac_sync_test.go
index ef860bf4993..f69d6e52a32 100644
--- a/pkg/services/authn/authnimpl/sync/rbac_sync_test.go
+++ b/pkg/services/authn/authnimpl/sync/rbac_sync_test.go
@@ -136,12 +136,102 @@ func TestRBACSync_SyncCloudRoles(t *testing.T) {
 			req.SetMeta(authn.MetaKeyAuthModule, tt.module)
 
 			err := s.SyncCloudRoles(context.Background(), tt.identity, req)
-			assert.ErrorIs(t, err, tt.expectedErr)
+			assert.ErrorIs(t, tt.expectedErr, err)
 			assert.Equal(t, tt.expectedCalled, called)
 		})
 	}
 }
 
+func TestRBACSync_cloudRolesToAddAndRemove(t *testing.T) {
+	type testCase struct {
+		desc                  string
+		identity              *authn.Identity
+		expectedErr           error
+		expectedRolesToAdd    []string
+		expectedRolesToRemove []string
+	}
+
+	tests := []testCase{
+		{
+			desc: "should map Cloud Viewer to Grafana Cloud Viewer and Support ticket reader",
+			identity: &authn.Identity{
+				ID:       authn.NewNamespaceID(authn.NamespaceUser, 1),
+				OrgID:    1,
+				OrgRoles: map[int64]org.RoleType{1: org.RoleViewer},
+			},
+			expectedErr: nil,
+			expectedRolesToAdd: []string{
+				accesscontrol.FixedCloudViewerRole,
+				accesscontrol.FixedCloudSupportTicketReader,
+			},
+			expectedRolesToRemove: []string{
+				accesscontrol.FixedCloudEditorRole,
+				accesscontrol.FixedCloudSupportTicketAdmin,
+				accesscontrol.FixedCloudAdminRole,
+				accesscontrol.FixedCloudSupportTicketAdmin,
+			},
+		},
+		{
+			desc: "should map Cloud Editor to Grafana Cloud Editor and Support ticket admin",
+			identity: &authn.Identity{
+				ID:       authn.NewNamespaceID(authn.NamespaceUser, 1),
+				OrgID:    1,
+				OrgRoles: map[int64]org.RoleType{1: org.RoleEditor},
+			},
+			expectedErr: nil,
+			expectedRolesToAdd: []string{
+				accesscontrol.FixedCloudEditorRole,
+				accesscontrol.FixedCloudSupportTicketAdmin,
+			},
+			expectedRolesToRemove: []string{
+				accesscontrol.FixedCloudViewerRole,
+				accesscontrol.FixedCloudSupportTicketReader,
+				accesscontrol.FixedCloudAdminRole,
+				accesscontrol.FixedCloudSupportTicketAdmin,
+			},
+		},
+		{
+			desc: "should map Cloud Admin to Grafana Cloud Admin and Support ticket admin",
+			identity: &authn.Identity{
+				ID:       authn.NewNamespaceID(authn.NamespaceUser, 1),
+				OrgID:    1,
+				OrgRoles: map[int64]org.RoleType{1: org.RoleAdmin},
+			},
+			expectedErr: nil,
+			expectedRolesToAdd: []string{
+				accesscontrol.FixedCloudAdminRole,
+				accesscontrol.FixedCloudSupportTicketAdmin,
+			},
+			expectedRolesToRemove: []string{
+				accesscontrol.FixedCloudViewerRole,
+				accesscontrol.FixedCloudSupportTicketReader,
+				accesscontrol.FixedCloudEditorRole,
+				accesscontrol.FixedCloudSupportTicketAdmin,
+			},
+		},
+		{
+			desc: "should return an error for not supported role",
+			identity: &authn.Identity{
+				ID:       authn.NewNamespaceID(authn.NamespaceUser, 1),
+				OrgID:    1,
+				OrgRoles: map[int64]org.RoleType{1: org.RoleNone},
+			},
+			expectedErr:           errInvalidCloudRole,
+			expectedRolesToAdd:    []string{},
+			expectedRolesToRemove: []string{},
+		},
+	}
+
+	for _, tt := range tests {
+		t.Run(tt.desc, func(t *testing.T) {
+			rolesToAdd, rolesToRemove, err := cloudRolesToAddAndRemove(tt.identity)
+			assert.ErrorIs(t, tt.expectedErr, err)
+			assert.ElementsMatch(t, tt.expectedRolesToAdd, rolesToAdd)
+			assert.ElementsMatch(t, tt.expectedRolesToRemove, rolesToRemove)
+		})
+	}
+}
+
 func setupTestEnv() *RBACSync {
 	acMock := &acmock.Mock{
 		GetUserPermissionsFunc: func(ctx context.Context, siu authn.Requester, o accesscontrol.Options) ([]accesscontrol.Permission, error) {