diff --git a/docs/sources/troubleshooting/support-bundles/index.md b/docs/sources/troubleshooting/support-bundles/index.md
index 8d4a41d2c49..26c672409c5 100644
--- a/docs/sources/troubleshooting/support-bundles/index.md
+++ b/docs/sources/troubleshooting/support-bundles/index.md
@@ -19,6 +19,8 @@ When you encounter problems with your Grafana instance, you can send us a suppor
 - Grafana configuration
 - Deployed database information and migrations
 
+> **Note**: The Support Bundle is available on Grafana instances running 9.5 and above.
+
 ## Available support bundle components
 
 A support bundle can include any of the following components:
@@ -33,6 +35,15 @@ A support bundle can include any of the following components:
 - **LDAP**: Healthcheck connection and metadata for LDAP (only displayed if LDAP is enabled)
 - **OAuth2**: Healthcheck connection and metadata for each OAuth2 Provider supporter (only displayed if OAuth provider is enabled)
 
+## Before you begin
+
+To follow these instructions, you need the following permissions:
+
+- In Grafana Cloud, you need the organization administrator role.
+- In Grafana on-premises, you need the Grafana server administrator role.
+
+  Note that you can set `server_admin_only` configuration option to `false` to allow organization administrators to access support bundles in Grafana on-premises.
+
 ## Steps
 
 To generate a support bundle and send the support bundle to Grafana Labs via a support ticket: