From b0e887153e89a13775806b8fc3b49df97acfa231 Mon Sep 17 00:00:00 2001 From: "grafana-delivery-bot[bot]" <132647405+grafana-delivery-bot[bot]@users.noreply.github.com> Date: Wed, 12 Jul 2023 16:24:54 +0200 Subject: [PATCH] [v10.0.x] Update info for the Support Bundle (#71452) Update info for the Support Bundle (#69419) * Update info for the Support Bundle Add in a note that access to the Support Bundle requires Grafana 9.5 and above. * Make the user/permission restriction more visible since it gets lost a little in the code block * Run prettier * Move the new content to Before you begin section This is the pattern that we're following with other doc topics as well. * fix a typo * linting --------- Co-authored-by: Vardan Torosyan Co-authored-by: Ieva (cherry picked from commit 7f865f627a2008077f8bcf3571c88726887d158b) Co-authored-by: Zach Day --- docs/sources/troubleshooting/support-bundles/index.md | 11 +++++++++++ 1 file changed, 11 insertions(+) diff --git a/docs/sources/troubleshooting/support-bundles/index.md b/docs/sources/troubleshooting/support-bundles/index.md index 8d4a41d2c49..26c672409c5 100644 --- a/docs/sources/troubleshooting/support-bundles/index.md +++ b/docs/sources/troubleshooting/support-bundles/index.md @@ -19,6 +19,8 @@ When you encounter problems with your Grafana instance, you can send us a suppor - Grafana configuration - Deployed database information and migrations +> **Note**: The Support Bundle is available on Grafana instances running 9.5 and above. + ## Available support bundle components A support bundle can include any of the following components: @@ -33,6 +35,15 @@ A support bundle can include any of the following components: - **LDAP**: Healthcheck connection and metadata for LDAP (only displayed if LDAP is enabled) - **OAuth2**: Healthcheck connection and metadata for each OAuth2 Provider supporter (only displayed if OAuth provider is enabled) +## Before you begin + +To follow these instructions, you need the following permissions: + +- In Grafana Cloud, you need the organization administrator role. +- In Grafana on-premises, you need the Grafana server administrator role. + + Note that you can set `server_admin_only` configuration option to `false` to allow organization administrators to access support bundles in Grafana on-premises. + ## Steps To generate a support bundle and send the support bundle to Grafana Labs via a support ticket: