From c5b48285b621c6cb060c1290f82a9b60ac25a3c2 Mon Sep 17 00:00:00 2001
From: Beverly Buchanan <131809838+BeverlyJaneJ@users.noreply.github.com>
Date: Tue, 18 Mar 2025 08:30:24 -0400
Subject: [PATCH] Update roles and permissions doc to include support note
 (#102327)

add content from support request
---
 docs/sources/administration/roles-and-permissions/_index.md | 4 ++++
 1 file changed, 4 insertions(+)

diff --git a/docs/sources/administration/roles-and-permissions/_index.md b/docs/sources/administration/roles-and-permissions/_index.md
index 29c69087072..d7c237394cf 100644
--- a/docs/sources/administration/roles-and-permissions/_index.md
+++ b/docs/sources/administration/roles-and-permissions/_index.md
@@ -29,6 +29,10 @@ You can assign a user one of three types of permissions:
 If you are running Grafana Enterprise, you can also control access to data sources and use role-based access control to grant user access to read and write permissions to specific Grafana resources. For more information about access control options available with Grafana Enterprise, refer to [Grafana Enterprise user permissions features](#grafana-enterprise-user-permissions-features).
 {{% /admonition %}}
 
+{{< admonition type="note" >}}
+For Grafana Cloud users, Grafana Support is not authorised to make org role changes. Instead, contact your org administrator.
+{{< /admonition >}}
+
 ## Grafana server administrators
 
 A Grafana server administrator manages server-wide settings and access to resources such as organizations, users, and licenses. Grafana includes a default server administrator that you can use to manage all of Grafana, or you can divide that responsibility among other server administrators that you create.