From f12e4cb10d5c9e5e0098876957329989073f4c9d Mon Sep 17 00:00:00 2001 From: Jennifer Travinski Date: Tue, 19 Oct 2021 17:29:30 -0400 Subject: [PATCH 1/8] Created RancherOS Support section --- content/os/v1.x/en/support/_index.md | 24 ++++++++++++++++++++++++ 1 file changed, 24 insertions(+) create mode 100644 content/os/v1.x/en/support/_index.md diff --git a/content/os/v1.x/en/support/_index.md b/content/os/v1.x/en/support/_index.md new file mode 100644 index 00000000000..514259c224c --- /dev/null +++ b/content/os/v1.x/en/support/_index.md @@ -0,0 +1,24 @@ +--- +title: Support +weight: 170 +--- + +## RancherOS: 2020 and Beyond + +### Development Status + +RancherOS v1.x is currently in a maintain-only-as-essential mode. That is to say, it is no longer being actively maintained at a code level other than addressing critical or security fixes. There are two significant reasons behind this product decision: + +**1. Docker:** The current industry requirements for a container runtime are very much evolving. Container runtimes like containerd and CRIO are now being actively considered as the default choices. RancherOS 1.x, which was specifically designed around using Docker engine only, unfortunately does not lend itself, in its current design, to this new evolving requirement. To address this situation, we at Rancher Labs are currently working on new technologies such as [K3OS](https://k3os.io/) that leverage K3s constructs built on containerd. When done, it is a desired outcome for us to be able to offer K3OS as a RancherOS 2.0 alternate. + +**2. ISV Support:** RancherOS was specifically designed as a minimalistic OS to support purpose-built containerized applications. It was not designed to be used as a general purpose OS (such as CentOS or Ubuntu). As such, most ISVs have not certified their software to run on RancherOS, nor does RancherOS even contain the necessary components for many of these applications to run. For the K3OS project, our outlook is to investigate the viability of technologies like [AWS Bottlerocket](https://aws.amazon.com/bottlerocket/) that can be used as the default general purpose OS and leverage its ecosystem of compatible ISVs. + +### Support Status + +**For customers with a currently active support subscription for RancherOS:** + +- Commercial support continues to be available until the subscription term end date, per our terms of service described [here](https://rancher.com/support-matrix/). Upon term end date, currently active subscriptions shall not be available for renewal toward a new term, for reasons cited in the [Development Status](#development-status) section above. + +**For Rancher (1.x and 2.x) customers without a separate and currently active subscription for Rancher OS:** + +- Any assistance from Rancher Support on RancherOS topics filed as support tickets are not SLA-bound and shall be available on a best-effort basis only. \ No newline at end of file From ad26d4dafde2346ba1101444df8b5b8398e6b146 Mon Sep 17 00:00:00 2001 From: Jennifer Travinski Date: Tue, 19 Oct 2021 17:42:09 -0400 Subject: [PATCH 2/8] Created RancherOS Support section --- content/os/v1.x/en/_index.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/os/v1.x/en/_index.md b/content/os/v1.x/en/_index.md index 37908051d30..e1f04832fb3 100644 --- a/content/os/v1.x/en/_index.md +++ b/content/os/v1.x/en/_index.md @@ -5,7 +5,7 @@ description: RancherOS is a simplified Linux distribution built from containers, weight: 1 --- -> RancherOS 1.x is currently in a maintain-only-as-essential mode. It is no longer being actively maintained at a code level other than addressing critical or security fixes. For more information about the support status of RancherOS, see [this page.](https://rancher.zendesk.com/hc/en-us/articles/360041771072-Could-you-help-us-understan[…]opment-and-support-status-of-RancherOS-for-2020-and-beyond-) +> RancherOS 1.x is currently in a maintain-only-as-essential mode. It is no longer being actively maintained at a code level other than addressing critical or security fixes. For more information about the support status of RancherOS, see [this page.](https://rancher.com/docs/os/v1.x/en/support) RancherOS is the smallest, easiest way to run Docker in production. Every process in RancherOS is a container managed by Docker. This includes system services such as `udev` and `syslog`. Because it only includes the services necessary to run Docker, RancherOS is significantly smaller than most traditional operating systems. By removing unnecessary libraries and services, requirements for security patches and other maintenance are also reduced. This is possible because, with Docker, users typically package all necessary libraries into their containers. From 634e33d996fff684c11a8b57ae62d7a6dfd953f4 Mon Sep 17 00:00:00 2001 From: Jennifer Travinski Date: Tue, 19 Oct 2021 18:34:48 -0400 Subject: [PATCH 3/8] Updated link on OS Overview --- content/os/v1.x/en/_index.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/os/v1.x/en/_index.md b/content/os/v1.x/en/_index.md index e1f04832fb3..fcd43aea12f 100644 --- a/content/os/v1.x/en/_index.md +++ b/content/os/v1.x/en/_index.md @@ -5,7 +5,7 @@ description: RancherOS is a simplified Linux distribution built from containers, weight: 1 --- -> RancherOS 1.x is currently in a maintain-only-as-essential mode. It is no longer being actively maintained at a code level other than addressing critical or security fixes. For more information about the support status of RancherOS, see [this page.](https://rancher.com/docs/os/v1.x/en/support) +> RancherOS 1.x is currently in a maintain-only-as-essential mode. It is no longer being actively maintained at a code level other than addressing critical or security fixes. For more information about the support status of RancherOS, see [this page.](https://rancher.com/docs/os/v1.x/en/support/) RancherOS is the smallest, easiest way to run Docker in production. Every process in RancherOS is a container managed by Docker. This includes system services such as `udev` and `syslog`. Because it only includes the services necessary to run Docker, RancherOS is significantly smaller than most traditional operating systems. By removing unnecessary libraries and services, requirements for security patches and other maintenance are also reduced. This is possible because, with Docker, users typically package all necessary libraries into their containers. From 90f2a27a128c6ecf65b1c64e37afa412a4ce8975 Mon Sep 17 00:00:00 2001 From: Jennifer Travinski Date: Tue, 19 Oct 2021 18:35:11 -0400 Subject: [PATCH 4/8] Updated link in OS Banner --- layouts/_default/list.html | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/layouts/_default/list.html b/layouts/_default/list.html index 06ceb47beee..94c151607e8 100644 --- a/layouts/_default/list.html +++ b/layouts/_default/list.html @@ -42,7 +42,7 @@ {{end}} {{ if in .Dir "os/v1.x" }}
- RancherOS 1.x is currently in a maintain-only-as-essential mode. It is no longer being actively maintained at a code level other than addressing critical or security fixes. For more information about the support status of RancherOS, see this page. + RancherOS 1.x is currently in a maintain-only-as-essential mode. It is no longer being actively maintained at a code level other than addressing critical or security fixes. For more information about the support status of RancherOS, see this page.
{{end}} From 8c24ca893ecd43de39978d39c6f1d7b856a5365e Mon Sep 17 00:00:00 2001 From: Jennifer Travinski Date: Tue, 19 Oct 2021 18:45:30 -0400 Subject: [PATCH 5/8] Updated style for banner --- layouts/_default/list.html | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/layouts/_default/list.html b/layouts/_default/list.html index 94c151607e8..e370b7cb515 100644 --- a/layouts/_default/list.html +++ b/layouts/_default/list.html @@ -41,7 +41,7 @@ {{end}} {{ if in .Dir "os/v1.x" }} -
+
RancherOS 1.x is currently in a maintain-only-as-essential mode. It is no longer being actively maintained at a code level other than addressing critical or security fixes. For more information about the support status of RancherOS, see this page.
{{end}} From 01bf0d68b0347fa9cf5260d3a861def93caa9b80 Mon Sep 17 00:00:00 2001 From: Jennifer Travinski Date: Wed, 27 Oct 2021 10:35:38 -0400 Subject: [PATCH 6/8] Updated support matrix link --- content/os/v1.x/en/support/_index.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/os/v1.x/en/support/_index.md b/content/os/v1.x/en/support/_index.md index 514259c224c..098dc014b49 100644 --- a/content/os/v1.x/en/support/_index.md +++ b/content/os/v1.x/en/support/_index.md @@ -17,7 +17,7 @@ RancherOS v1.x is currently in a maintain-only-as-essential mode. That is to say **For customers with a currently active support subscription for RancherOS:** -- Commercial support continues to be available until the subscription term end date, per our terms of service described [here](https://rancher.com/support-matrix/). Upon term end date, currently active subscriptions shall not be available for renewal toward a new term, for reasons cited in the [Development Status](#development-status) section above. +- Commercial support continues to be available until the subscription term end date, per our terms of service described [here](https://rancher.com/support-maintenance-terms/). Upon term end date, currently active subscriptions shall not be available for renewal toward a new term, for reasons cited in the [Development Status](#development-status) section above. **For Rancher (1.x and 2.x) customers without a separate and currently active subscription for Rancher OS:** From 808f27568d3924df6d3df9e3be3f81ab62db0645 Mon Sep 17 00:00:00 2001 From: Jennifer Travinski Date: Wed, 27 Oct 2021 12:55:40 -0400 Subject: [PATCH 7/8] Changed link back to new redirected matrix support URL --- content/os/v1.x/en/support/_index.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/os/v1.x/en/support/_index.md b/content/os/v1.x/en/support/_index.md index 098dc014b49..514259c224c 100644 --- a/content/os/v1.x/en/support/_index.md +++ b/content/os/v1.x/en/support/_index.md @@ -17,7 +17,7 @@ RancherOS v1.x is currently in a maintain-only-as-essential mode. That is to say **For customers with a currently active support subscription for RancherOS:** -- Commercial support continues to be available until the subscription term end date, per our terms of service described [here](https://rancher.com/support-maintenance-terms/). Upon term end date, currently active subscriptions shall not be available for renewal toward a new term, for reasons cited in the [Development Status](#development-status) section above. +- Commercial support continues to be available until the subscription term end date, per our terms of service described [here](https://rancher.com/support-matrix/). Upon term end date, currently active subscriptions shall not be available for renewal toward a new term, for reasons cited in the [Development Status](#development-status) section above. **For Rancher (1.x and 2.x) customers without a separate and currently active subscription for Rancher OS:** From 8b6dfa520a8c0fe02cc0e251fda8e53fb6790175 Mon Sep 17 00:00:00 2001 From: Jennifer Travinski Date: Wed, 27 Oct 2021 15:18:28 -0400 Subject: [PATCH 8/8] Revised support page per feedback --- content/os/v1.x/en/support/_index.md | 19 +++++-------------- 1 file changed, 5 insertions(+), 14 deletions(-) diff --git a/content/os/v1.x/en/support/_index.md b/content/os/v1.x/en/support/_index.md index 514259c224c..26cccb68d28 100644 --- a/content/os/v1.x/en/support/_index.md +++ b/content/os/v1.x/en/support/_index.md @@ -3,22 +3,13 @@ title: Support weight: 170 --- -## RancherOS: 2020 and Beyond +## Development and Maintenance Status -### Development Status -RancherOS v1.x is currently in a maintain-only-as-essential mode. That is to say, it is no longer being actively maintained at a code level other than addressing critical or security fixes. There are two significant reasons behind this product decision: +RancherOS 1.x is no longer being actively maintained. There are two significant reasons behind this product decision: -**1. Docker:** The current industry requirements for a container runtime are very much evolving. Container runtimes like containerd and CRIO are now being actively considered as the default choices. RancherOS 1.x, which was specifically designed around using Docker engine only, unfortunately does not lend itself, in its current design, to this new evolving requirement. To address this situation, we at Rancher Labs are currently working on new technologies such as [K3OS](https://k3os.io/) that leverage K3s constructs built on containerd. When done, it is a desired outcome for us to be able to offer K3OS as a RancherOS 2.0 alternate. +**1. Docker:** The current industry requirements for a container runtime are very much evolving. Container runtimes like containerd and CRIO are now being actively considered as the default choices. RancherOS 1.x, which was specifically designed around using Docker engine only, unfortunately does not lend itself, in its current design, to this new evolving requirement. -**2. ISV Support:** RancherOS was specifically designed as a minimalistic OS to support purpose-built containerized applications. It was not designed to be used as a general purpose OS (such as CentOS or Ubuntu). As such, most ISVs have not certified their software to run on RancherOS, nor does RancherOS even contain the necessary components for many of these applications to run. For the K3OS project, our outlook is to investigate the viability of technologies like [AWS Bottlerocket](https://aws.amazon.com/bottlerocket/) that can be used as the default general purpose OS and leverage its ecosystem of compatible ISVs. +**2. ISV Support:** RancherOS was specifically designed as a minimalistic OS to support purpose-built containerized applications. It was not designed to be used as a general purpose OS (such as CentOS or Ubuntu). As such, most ISVs have not certified their software to run on RancherOS, nor does RancherOS even contain the necessary components for many of these applications to run. -### Support Status - -**For customers with a currently active support subscription for RancherOS:** - -- Commercial support continues to be available until the subscription term end date, per our terms of service described [here](https://rancher.com/support-matrix/). Upon term end date, currently active subscriptions shall not be available for renewal toward a new term, for reasons cited in the [Development Status](#development-status) section above. - -**For Rancher (1.x and 2.x) customers without a separate and currently active subscription for Rancher OS:** - -- Any assistance from Rancher Support on RancherOS topics filed as support tickets are not SLA-bound and shall be available on a best-effort basis only. \ No newline at end of file +We're working on a replacement. Stay tuned! \ No newline at end of file