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Co-authored-by: Marty Hernandez Avedon <marty.avedon@suse.com>
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Lucas Saintarbor
2024-03-08 14:33:39 -08:00
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versioned_docs/version-2.7/integrations-in-rancher/cloud-marketplace/aws-marketplace-payg-integration/aws-marketplace-payg-integration.md
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## FAQ
For a list of frequently asked questions, refer to [FAQ](../cloud-marketplace-payg-integration.md#faq).
For a list of frequently asked questions, refer to the [pay-as-you-go FAQ](../cloud-marketplace-payg-integration.md#faq).
versioned_docs/version-2.7/integrations-in-rancher/cloud-marketplace/azure-marketplace-payg-integration/azure-marketplace-payg-integration.md
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## FAQ
For a list of frequently asked questions, refer to [FAQ](../cloud-marketplace-payg-integration.md#faq).
For a list of frequently asked questions, refer to the [pay-as-you-go FAQ](../cloud-marketplace-payg-integration.md#faq).
versioned_docs/version-2.7/integrations-in-rancher/cloud-marketplace/cloud-marketplace-payg-integration.md
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@@ -8,7 +8,7 @@ title: Cloud Marketplace Pay-as-you-go (PAYG) Integration
## Overview
Rancher Prime integrates with the [AWS Marketplace](https://aws.amazon.com/marketplace) and [Azure Marketplace](https://azuremarketplace.microsoft.com/) as a pay-as-you-go (PAYG) offering. This brings the value of running and managing Kubernetes environments to cloud customers, benefiting from a new pay-monthly pricing model available through the cloud provider marketplace. This listing will enable you to manage any CNCF-certified Kubernetes distribution in AWS, Azure, on-prem, or at the edge. To learn more, see our non-EMEA and EMEA Marketplace offerings for Rancher Prime:
Rancher Prime integrates with the [AWS Marketplace](https://aws.amazon.com/marketplace) and [Azure Marketplace](https://azuremarketplace.microsoft.com/) as a pay-as-you-go (PAYG) offering. This brings the value of running and managing Kubernetes environments to cloud customers, who benefit from a new pay-monthly pricing model available through their preferred cloud provider's marketplace. This listing will enable you to manage any CNCF-certified Kubernetes distribution in AWS, Azure, on-prem, or at the edge. To learn more, see our non-EMEA and EMEA Marketplace offerings for Rancher Prime:
#### AWS
@@ -41,31 +41,31 @@ The following is a list of frequently asked questions.
#### What is the Rancher Prime listing on the cloud marketplace?
By selecting the Rancher Prime listing from the AWS or Azure Marketplace, customers can deploy Rancher to their Kubernetes environment with the advantage of having monthly billing via the cloud.
By selecting the Rancher Prime listing from the AWS or Azure Marketplace, you can deploy Rancher to your Kubernetes environment with the advantage of having monthly billing via the cloud.
#### Where do I find the Rancher Prime listings?
There are two listings in the Marketplace. They are:
There are two listings in each respective cloud marketplace. They are:
In AWS they are:
**AWS**
- [Rancher Prime](https://aws.amazon.com/marketplace/pp/prodview-f2bvszurj2p2c)
- [Rancher Prime (EMEA Orders Only)](https://aws.amazon.com/marketplace/pp/prodview-ocgjwd5c2aj5i)
In Azure they are:
**Azure**
- [Rancher Prime with 24x7 Support](https://portal.azure.com/#view/Microsoft_Azure_Marketplace/GalleryItemDetailsBladeNopdl/id/suse.rancher-prime-llc/selectionMode~/false/resourceGroupId//resourceGroupLocation//dontDiscardJourney~/false/selectedMenuId/home/launchingContext~/%7B%22galleryItemId%22%3A%22suse.rancher-prime-llcpay-as-you-go%22%2C%22source%22%3A%5B%22GalleryFeaturedMenuItemPart%22%2C%22VirtualizedTileDetails%22%5D%2C%22menuItemId%22%3A%22home%22%2C%22subMenuItemId%22%3A%22Search%20results%22%2C%22telemetryId%22%3A%221dafcf16-920e-46ea-80c9-dc85c6bd3a17%22%7D/searchTelemetryId/c2300fb7-ba7b-462a-ba57-a37cb5e2822d)
- [Rancher Prime with 24x7 Support (EMEA Orders Only)](https://portal.azure.com/#view/Microsoft_Azure_Marketplace/GalleryItemDetailsBladeNopdl/id/suseirelandltd1692213356027.rancher-prime-ltd/selectionMode~/false/resourceGroupId//resourceGroupLocation//dontDiscardJourney~/false/selectedMenuId/home/launchingContext~/%7B%22galleryItemId%22%3A%22suseirelandltd1692213356027.rancher-prime-ltdpay-as-you-go%22%2C%22source%22%3A%5B%22GalleryFeaturedMenuItemPart%22%2C%22VirtualizedTileDetails%22%5D%2C%22menuItemId%22%3A%22home%22%2C%22subMenuItemId%22%3A%22Search%20results%22%2C%22telemetryId%22%3A%22c6b1d79a-b577-47b0-90e5-41e6c49688ab%22%7D/searchTelemetryId/1793144d-e0d9-466e-8e36-dfeddc73163b)
#### Why are there two listings? Which one should I use?
We have two listings for Rancher Prime, and EU / EMEA version and non-EU non-UK version. You should pick the listing that reflects where your cloud provider account gets billed.
We have two listings for Rancher Prime, a EU/EMEA version and a non-EU, non-UK version, due to different regulations in different locations. Whichever listing you choose, the images and support offered are identical. You should pick the listing for the location of your cloud provider account.
#### Are these listings available in all countries?
No. The Rancher listing on the cloud is not available to purchase in all countries.
No. The PAYG listing isn't available in all countries.
Your billing country is based on the cloud provider Account ID used to do the deployment.
Your billing country is based on the cloud provider Account ID for the deployment.
Please refer to [Geographical availability](https://documentation.suse.com/sle-public-cloud/all/html/public-cloud/countrylist.html#) for a list of countries that can and cannot transact Rancher Prime via the AWS and Azure Marketplace.
Please refer to [Geographical availability](https://documentation.suse.com/sle-public-cloud/all/html/public-cloud/countrylist.html#) for a list of countries that can and cannot access Rancher Prime via the AWS and Azure cloud marketplaces.
#### My cloud provider account is in the USA, but I want to deploy Rancher in another region, a region that is in a country where I currently cannot transact Rancher Prime. Is this possible?
@@ -73,42 +73,40 @@ Yes. As long as your account is billed to one of the allowed countries, it is po
#### Is this listing available in China?
While it is not possible to transact/bill Rancher Prime in China, it is possible to deploy into regions in China.
While it is not possible to transact or bill Rancher Prime in China, it is possible to deploy into regions in China.
#### Can I still deploy Rancher using the "Rancher Setup" listing from the AWS Marketplace?
"Rancher Setup" is no longer available via AWS Marketplace. Customers should deploy an EKS Cluster to host Rancher. Follow the steps in this [guide](../../getting-started/installation-and-upgrade/install-upgrade-on-a-kubernetes-cluster/rancher-on-amazon-eks.md) except for the Rancher installation. The Rancher product installation should be carried out as per [installing the Rancher Prime PAYG offering on Amazon's AWS Marketplace](../cloud-marketplace/aws-marketplace-payg-integration/installing-rancher-prime.md).
The Rancher Setup listing is no longer available via AWS Marketplace. Customers should deploy an EKS Cluster to host Rancher. Follow the steps in this [guide](../../getting-started/installation-and-upgrade/install-upgrade-on-a-kubernetes-cluster/rancher-on-amazon-eks.md) except for the Rancher installation. The Rancher product installation should be carried out as per [installing the Rancher Prime PAYG offering on Amazon's AWS Marketplace](../cloud-marketplace/aws-marketplace-payg-integration/installing-rancher-prime.md).
### Billing
#### I have an existing Rancher Prime subscription. Can I use this on the cloud?
BYOS (Bring Your Own Subscription) Rancher deployments are supported on the cloud; however, billing will not be via the cloud marketplace. Once the existing subscription term ends, you can purchase Rancher Prime via the cloud marketplace and reconfigure your cluster to support monthly billing via the cloud.
BYOS (Bring Your Own Subscription) Rancher deployments are supported on the cloud; however, you won't be billed for your BYOS via the cloud marketplace. Once the existing subscription term ends, you can purchase Rancher Prime via the cloud marketplace and reconfigure your cluster to support monthly billing via the cloud.
#### I have an existing Rancher Subscription purchased via the ’Rancher Premium Support’ listing on AWS. Is this transferable to the new model?
#### I have an existing Rancher Subscription purchased via the Rancher Premium Support listing on AWS. Is this transferable to the new model?
No. A new deployment of Rancher Prime is required to benefit from the new monthly billing model.
#### I have an existing deployment covered by a Rancher subscription; can I use this new marketplace listing for new deployments?
Yes. the listing works independently from your existing subscriptions. Please remember that support processes may be different for deployments using your existing subscription and those billed via the cloud marketplace.
Yes. The listing works independently of your existing subscriptions. Please remember that support processes may be different for deployments using your existing subscription and deployments billed via the cloud marketplace.
#### Tell me more about how the billing for Rancher Prime works the cloud?
#### Tell me more about how the billing for Rancher Prime works for the cloud marketplace.
When purchasing Rancher Prime via the cloud marketplace, the billing is as follows:
- Billing is monthly and handled via the marketplace.
- Managed nodes are counted hourly when Rancher is active and added to a usage
total.
- Managed nodes are counted hourly when Rancher is active and added to a usage total.
- An average node count is calculated for the month.
- There is a monthly usage charge for each node in the average node count.
- The monthly usage charge depends on the number of nodes in use.
- There is a 5-node minimum; if the average node count is less than 5 nodes, the
charge will be for 5 nodes.
- There is a 5-node minimum; if the average node count is less than 5 nodes, the charge will be for 5 nodes.
#### What are the pricing tiers?
Rancher Prime has different pricing tiers when purchasing via the AWS and Azure Marketplace. This is based on the number of nodes which Rancher is managing. Details of the tiers are below. Please check the listing for further pricing information.
Pricing tiers are based on the number of nodes which Rancher is managing. Details of the tiers are below. Please check the respective listing for further price information.
| Tier | Nodes (from) | Nodes (to) |
| :------: | :----------: | :---------: |
@@ -121,15 +119,15 @@ Rancher Prime has different pricing tiers when purchasing via the AWS and Azure
#### Is there a way to try Rancher before purchasing?
If using the Rancher Prime listing in the cloud provider marketplace, billing will commence from the time of deployment.
If you use the Rancher Prime listing in a cloud provider marketplace, billing commences from the time of deployment.
Rancher can be deployed manually using the standard documentation and repositories. When ready to benefit from a supported platform and have this billed via the marketplace, follow the available [documentation](../../getting-started/installation-and-upgrade/install-upgrade-on-a-kubernetes-cluster/upgrades.md) to deploy Rancher Prime from the marketplace and migrate.
Rancher can be deployed manually using the standard documentation and repositories. When you're ready to benefit from a supported platform and have this billed via the marketplace, follow the available [documentation](../../getting-started/installation-and-upgrade/install-upgrade-on-a-kubernetes-cluster/upgrades.md) to deploy Rancher Prime from the marketplace and migrate.
#### How does SUSE calculate the ‘average number of managed nodes’ to bill for?
#### How does SUSE calculate the average number of managed nodes to bill for?
The average node count is calculated by adding the number of managed nodes (counted hourly) and dividing by the number of hours Rancher has been active in the billing cycle.
The average node count is calculated by adding together the number of managed nodes (counted hourly), and dividing this sum by the number of hours Rancher has been active in the billing cycle.
Below are three examples of how the average node count is calculated. Check the table below for the details.
Here are three examples of how the average node count is calculated. Check the following table for details.
:::note
@@ -149,7 +147,7 @@ In our example month, we are using 730 hours; this may differ depending on the n
#### Are special commercial terms available?
Depending on the deployment, and the cloud provider, securing special commercial terms (e.g., an annual subscription) may be possible. For Exmaple, in AWS this will be handled via an AWS Private offer. Please contact SUSE for more information.
Depending on the deployment, and the cloud provider, securing special commercial terms (e.g., an annual subscription) may be possible. For example, in AWS this is handled via an AWS Private offer. Please contact SUSE for more information.
#### Can my spend on Rancher Prime count towards my cloud provider discount program?
@@ -158,41 +156,41 @@ Yes. This should be possible through the:
- Azure MACC Program
- AWS Enterprise Discount Program
Please contact your AWS or Azure Sales Team for more details.
Please contact your AWS or Azure sales team for more details.
#### How do I purchase Rancher for additional nodes?
Once Rancher has been deployed from the listing on the cloud marketplace and billing is active, there is no need to make a specific purchase for additional nodes. Billing is dynamic and based on the number of nodes Rancher is managing. Just deploy or onboard additional clusters to Rancher as needed.
Once Rancher is deployed from the listing on the cloud marketplace and billing is active, there is no need to make a specific purchase for additional nodes. Billing is dynamic and based on the number of nodes Rancher is managing. Just deploy or onboard additional clusters to Rancher as needed.
#### Is this an annual commitment, will it auto-renew?
#### Is this an annual commitment, or does it auto-renew?
By default, the Rancher Prime listing in the cloud is billed on a monthly cycle, based on usage. Billing is ongoing for as long as Rancher is deployed.
### Technical (Billing)
#### Do I need a Kubernetes cluster running in the cloud to install Rancher and be billed via the marketplace?
#### Do I need a Kubernetes cluster running in the cloud to install Rancher and be billed via the cloud marketplace?
Yes. To benefit from monthly billing via the Marketplace, the primary Rancher cluster must be an on the cloud provider's Kubernetes service. In AWS an EKS Cluster is required, in Azure an AKS Cluster is required.
Yes. To benefit from monthly billing via the cloud marketplace, the primary Rancher cluster must be an on the cloud provider's Kubernetes service. In AWS an EKS cluster is required, while in Azure an AKS cluster is required.
#### Which Kubernetes distributions can the Marketplace listing be deployed on?
#### Which Kubernetes distributions can the marketplace listings be deployed on?
The cloud marketplace listing for Rancher Prime with Marketplace billing must be deployed on Amazon EKS or Azure AKS. Downstream clusters / managed worker nodes can run on any CNCF compliant Kubernetes platform, AKS, EKS, EKS-A, Rancher Kubernetes Engine, etc.
The cloud marketplace listings for Rancher Prime must be deployed on Amazon EKS or Azure AKS. Downstream clusters and managed worker nodes can run on any CNCF-compliant Kubernetes platform, such as AKS, EKS, EKS-A, or Rancher Kubernetes Engine (RKE).
#### What is the deployment mechanism?
The cloud provider marketplace listing for Rancher Prime is deployed using Helm.
The cloud marketplace listings for Rancher Prime are deployed using Helm.
#### What is the easiest way to get started?
One of the easiest ways to get started is to deploy the Marketplace listing for Rancher Prime to an existing EKS or AKS cluster. Follow the instructions in the usage section, a Helm chart takes care of the installation and the setup for billing.
#### What version of Rancher is installed when using the Marketplace listing?
#### What version of Rancher is installed when using a marketplace listing?
The Marketplace listing for Rancher Prime is tied to a specific version of Rancher, typically the latest version available at the time of the listing update. Please check the listing for further information.
Each marketplace listing for Rancher Prime is tied to a specific version of Rancher, typically the latest version available at the time of the listing update. Please check the listing for further information.
#### I need a prior version of Rancher, can I still use the listing?
#### I need a prior version of Rancher, can I still use a marketplace listing?
No. There is no choice over the Rancher version when deploying using the cloud marketplace listing. If a prior version of Rancher is required, this must be installed manually using the standard documentation.
No. There is no choice over the Rancher version when deploying Rancher through a cloud marketplace listing. If a prior version of Rancher is required, it must be installed manually using the standard documentation.
:::note
@@ -200,33 +198,33 @@ Billing through the cloud provider marketplace may not be supported with previou
:::
#### How often is the listing updated (including the version of Rancher, etc.)?
#### How often are the listings updated (including the version of Rancher, etc.)?
The Marketplace listing is tied to a specific version of Rancher, usually the latest version available at the time of listing. Typically, these are updated quarterly, or more frequently if there are security issues.
Marketplace listings are tied to a specific version of Rancher, usually the latest version available at the time of listing. Typically, listings are updated quarterly, or more frequently if there are security issues.
#### I have many Kubernetes clusters across multiple cloud accounts, does the Rancher Prime billing still work and enable tiered pricing?
Yes. Downstream clusters managed by Rancher can be deployed across single or multiple cloud accounts, on-premises, or even in other public clouds. Downstream nodes will report up to the primary Rancher deployment. Tiered pricing is enabled and billing will be routed to the cloud account in which the primary cluster is running.
Yes. Downstream clusters managed by Rancher can be deployed across single or multiple cloud accounts, on-premises, or even in other public clouds. Downstream nodes report up to the primary Rancher deployment. Tiered pricing is enabled and billing is routed to the cloud account in which the primary cluster is running.
#### I have multiple independent clusters, each running a separate installation of the Marketplace listing for Rancher Prime. How is this billed?
#### I have multiple independent clusters, each running a separate installation of the marketplace listing for Rancher Prime. How is this billed?
As the Rancher Prime deployments are independent, each deployment is billed separately from the others within the cloud marketplace. It is not possible to benefit from tiered pricing. Please contact SUSE.
#### I have purchased multiple SUSE products from the cloud marketplace (e.g., SUSE Manager, NeuVector Prime and now Rancher Prime). Does the Marketplace billing method still work?
#### I have purchased multiple SUSE products from the cloud marketplace (e.g., SUSE Manager, NeuVector Prime and now Rancher Prime). Does the cloud marketplace billing method still apply?
Yes. The billing mechanism of each deployment is independent, each product will be billed separately via the cloud marketplace.
Yes. Since the billing mechanism of each deployment is independent, each product will be billed separately via the cloud marketplace.
#### I already have an existing cluster, with Rancher deployed. Can I just install the marketplace version and have support billed via the cloud provider marketplace?
In order to benefit from monthly billing via the Marketplace, the primary Rancher cluster needs to be deployed from the listing, it is then possible to migrate the existing Rancher configuration to the new deployment.
In order to benefit from monthly billing via the marketplace, the primary Rancher cluster needs to be deployed from the listing. It is then possible to migrate the existing Rancher configuration to the new deployment.
Please follow the [documentation](../../getting-started/installation-and-upgrade/install-upgrade-on-a-kubernetes-cluster/upgrades.md) and be sure to back up the existing Rancher configuration.
### Technical (Product)
#### How do I get support?
#### How do I contact support?
It is very simple to [open a support case](https://scc.suse.com/cloudsupport) with SUSE for Rancher Prime. Create a ‘supportconfig’ via the Rancher UI and upload the output to the SUSE Customer Center. The support config bundle can be exported from the Rancher console using the ‘Get Support’ button at the bottom of the page. For deployments when Rancher is managing multiple downstream clusters, export the support config bundle from the primary cluster only.
It is very simple to [open a support case](https://scc.suse.com/cloudsupport) with SUSE for Rancher Prime. Create a support config via the Rancher UI and upload the output to the SUSE Customer Center. The support config bundle can be exported from the Rancher console using the **Get Support** button at the bottom of the page. For deployments where Rancher is managing multiple downstream clusters, export the support config bundle only from the primary cluster.
If the billing mechanism on the primary cluster is active, a support case will be opened. Further details can be found in the [documentation](../cloud-marketplace/supportconfig.md).
@@ -236,19 +234,19 @@ Please check the documentation for best practices.
#### Is there any difference between Rancher Prime from the cloud marketplace and the versions I can run in my own data center?
Rancher Prime available in the cloud marketplace is the same product, with the same functionality that you would run on-premises or with a manual installation. The only difference between deploying manually and deploying via the Marketplace listing is the billing route.
Rancher Prime available in the cloud marketplace is the same product, with the same functionality that you would run on-premises or with a manual installation. The only difference between deploying manually and deploying via a marketplace listing is the billing route.
#### Does the primary cluster (responsible for billing) need to run 24/7?
To ensure continuity with support, it is recommended that the primary Rancher cluster always remains active.
To ensure continuity with support, the primary Rancher cluster should always remains active.
#### What if the primary cluster responsible for billing is unable to connect to the cloud provider billing framework?
There may be multiple reasons why the primary cluster is unable to connect to the billing framework, but it is the customer’s responsibility to ensure that the primary cluster is active and connected. Whilst the cluster is not connected to the billing framework, it is not possible to raise a support request.
There may be multiple reasons why the primary cluster is unable to connect to the billing framework, but it is the customer’s responsibility to ensure that the primary cluster is active and connected. When the cluster is not connected to the billing framework, it is not possible to raise a support request.
#### My primary cluster has been offline. What will happen with billing when reconnected?
If the primary cluster is offline or disconnected from the cloud provider billing framework for a period of time, when it reconnects, the stored usage data will be uploaded and will appear on your next Marketplace bill.
If the primary cluster is offline or disconnected from the cloud provider billing framework for a period of time, when it reconnects, the stored usage data will be uploaded and appear on your next marketplace bill.
Depending on when in the month the primary cluster gets reconnected you may have several months of usage on your next billing cycle.
@@ -258,6 +256,6 @@ Yes. Managed nodes (managed clusters) can run anywhere. SUSE Rancher will count
#### How do I get fixes and updates for Rancher?
To update to the latest version of the Rancher Prime PAYG offering supported in the marketplace listing, please see:
To update to the latest supported version of the Rancher Prime PAYG offering, please see:
- [Upgrading Rancher Prime PAYG cluster in AWS](../cloud-marketplace/aws-marketplace-payg-integration/upgrading-rancher-payg-cluster.md)
- [Upgrading Rancher Prime PAYG cluster in Azure](../cloud-marketplace/azure-marketplace-payg-integration/upgrading-rancher-payg-cluster.md)