diff --git a/content/rancher/v2.x/en/installation/troubleshooting-ha/job-complete-status/_index.md b/content/rancher/v2.x/en/installation/troubleshooting-ha/job-complete-status/_index.md
index 70bd8a3aee4..8ea054a3bf6 100644
--- a/content/rancher/v2.x/en/installation/troubleshooting-ha/job-complete-status/_index.md
+++ b/content/rancher/v2.x/en/installation/troubleshooting-ha/job-complete-status/_index.md
@@ -7,15 +7,17 @@ To debug issues around this error, you will need to download the command-line to
 
 When you have made changes to `rancher-cluster.yml`, you will have to run `rke remove --config rancher-cluster.yml` to clean the nodes, so it cannot conflict with previous configuration errors.
 
-#### Failed to deploy addon execute job [rke-user-includes-addons]: Failed to get job complete status
+### Failed to deploy addon execute job [rke-user-includes-addons]: Failed to get job complete status
 
-* The content in the `addons:` section of your `rancher-cluster.yml` is wrong. You can retrieve the root cause of this issue by running the following command:
+Something is wrong in the addons definitions, you can run the following command to get the root cause in the logging of the job:
 
 ```
 kubectl --kubeconfig kube_config_rancher-cluster.yml logs -l job-name=rke-user-addon-deploy-job -n kube-system
 ```
 
-Usually something is printed along the lines of `error: error converting YAML to JSON: yaml: line 9:`, where `line 9` references to the line number of the addon that is causing issues.
+#### error: error converting YAML to JSON: yaml: line 9:
+
+The structure of the addons definition in `rancher-cluster.yml` is wrong. In the different resources specified in the addons section, there is a error in the structure of the YAML. The pointer  `yaml line 9` references to the line number of the addon that is causing issues.
 
 <b>Things to check</b>
 <ul>
@@ -25,8 +27,27 @@ Usually something is printed along the lines of `error: error converting YAML to
 </ul>
 </ul>
 
-<b>Other errors</b>
+#### Error from server (BadRequest): error when creating "/etc/config/rke-user-addon.yaml": Secret in version "v1" cannot be handled as a Secret
 
-* `The Ingress "cattle-ingress-http" is invalid: spec.rules[0].host: Invalid value: "IP": must be a DNS name, not an IP address`
+The base64 string of one of the certificate strings is wrong. The log message will try to show you what part of the string is not recognized as valid base64.
+
+<b>Things to check</b>
+<ul>
+<ul>
+<li>Check if the base64 string is valid by running one of the commands below:</li>
+
+```
+# MacOS
+echo BASE64_CRT | base64 -D
+# Linux
+echo BASE64_CRT | base64 -d
+# Windows
+certutil -decode FILENAME.base64 FILENAME.verify
+```
+
+</ul>
+</ul>
+
+#### The Ingress "cattle-ingress-http" is invalid: spec.rules[0].host: Invalid value: "IP": must be a DNS name, not an IP address
 
 The host value can only contain a host name, as it is needed by the ingress controller to match the hostname and pass to the correct backend.
diff --git a/layouts/shortcodes/ssl_faq_ha.html b/layouts/shortcodes/ssl_faq_ha.html
index 84c0c8f7738..083994ae01a 100644
--- a/layouts/shortcodes/ssl_faq_ha.html
+++ b/layouts/shortcodes/ssl_faq_ha.html
@@ -35,6 +35,25 @@ certutil -encode FILENAME FILENAME.base64
 	</li>
 </ol>
 
+<h3 id="base64">How Can I Verify My Generated base64 String For The Certificates?</h3>
+
+<p>To decode your certificates in base64:</p>
+
+<ol>
+	<li>Copy the generated base64 string.</li>
+	<li>Run one of the following commands. Replace <code>YOUR_BASE64_STRING</code> with the previously copied base64 string.
+		<pre style="color:#f8f8f2;background-color:#272822;-moz-tab-size:4;-o-tab-size:4;tab-size:4">
+# MacOS
+echo YOUR_BASE64_STRING | base64 -D
+# Linux
+echo YOUR_BASE64_STRING | base64 -d
+# Windows
+certutil -decode FILENAME.base64 FILENAME.verify
+</pre>
+	</li>
+</ol>
+
+
 <h3 id="cert-order">What is the Order of Certificates if I Want to Add My Intermediate(s)?</h3>
 
 <p>The order of adding certificates is as follows:</p>