Alerting: Handle connection errors in remote writer as expected (i.e. user) errors (#105687)

pkg/services/ngalert/writer/prom.go

@@ -25,6 +25,11 @@ import (
 const backendType = "prometheus"
 
 const (
+	// Network error strings
+	networkErrDialTCP           = "dial tcp"
+	networkErrConnectionRefused = "connection refused"
+	networkErrNoSuchHost        = "no such host"
+
 	// NOTE: Mimir errors were copied from globalerror package:
 	// https://github.com/grafana/mimir/blob/1ff367ef58987cd1941de03a8d6923fde82dfdd3/pkg/util/globalerror/user.go
 	// Variable names have been standardized as Mimir+{globalerror.ID}+Error for consistency
@@ -115,6 +120,7 @@ var (
 	ErrBadFrame               = errors.New("failed to read dataframe")
 	ErrDatasourceUnauthorized = errors.New("failed to authenticate in datasource")
 	ErrDatasourceForbidden    = errors.New("failed to authorize in datasource")
+	ErrConnectionFailure      = errors.New("failed to connect to remote write endpoint")
 
 	// IgnoredErrors don't cause the Write to fail, but are still logged.
 	IgnoredErrors = []string{
@@ -404,11 +410,19 @@ func checkWriteError(writeErr promremote.WriteError) (err error, ignored bool) {
 		return nil, false
 	}
 
+	// Network errors will be in the error string since we can't unwrap
+	errString := writeErr.Error()
+	if strings.Contains(errString, networkErrDialTCP) ||
+		strings.Contains(errString, networkErrConnectionRefused) ||
+		strings.Contains(errString, networkErrNoSuchHost) {
+		return fmt.Errorf("%w: %v", ErrConnectionFailure, errString), false
+	}
+
 	// Most 500-range statuses are automatically unexpected and not the fault of the data.
 	if writeErr.StatusCode()/100 == 5 {
 		// mimir does return some errors as 500s that should maybe not be considered as such?
 		// e.g. `multiple org IDs present`. Handle those separately though to make sure they're treated as exceptions
-		if strings.Contains(writeErr.Error(), MimirErrTooManyOrgIDs) {
+		if strings.Contains(errString, MimirErrTooManyOrgIDs) {
 			return errors.Join(ErrRejectedWrite, writeErr), true
 		}
 		return errors.Join(ErrUnexpectedWriteFailure, writeErr), false
@@ -416,7 +430,7 @@ func checkWriteError(writeErr promremote.WriteError) (err error, ignored bool) {
 
 	// Special case for 400 status code. 400s may be ignorable in the event of HA writers, or the fault of the written data.
 	if writeErr.StatusCode() == 400 {
-		msg := writeErr.Error()
+		msg := errString
 		// HA may potentially write different values for the same timestamp, so we ignore this error
 		// TODO: this may not be needed, further testing needed
 		for _, e := range IgnoredErrors {

pkg/services/ngalert/writer/prom_test.go

@@ -4,6 +4,7 @@ import (
 	"context"
 	"math"
 	"math/rand/v2"
+	"net"
 	"net/http"
 	"reflect"
 	"slices"
@@ -171,6 +172,27 @@ func TestPrometheusWriter_Write(t *testing.T) {
 		require.ErrorIs(t, err, ErrUnexpectedWriteFailure)
 	})
 
+	t.Run("handle connection failures", func(t *testing.T) {
+		dnsErr := &net.DNSError{
+			Err:        "no such host",
+			Name:       "host.example.com",
+			Server:     "10.0.0.1:53",
+			IsTimeout:  false,
+			IsNotFound: true,
+		}
+		client.writeSeriesFunc = func(ctx context.Context, ts promremote.TSList, opts promremote.WriteOptions) (promremote.WriteResult, promremote.WriteError) {
+			return promremote.WriteResult{}, testClientWriteError{
+				statusCode: 0,
+				err:        dnsErr,
+			}
+		}
+
+		err := writer.Write(ctx, "test", now, frames, 1, map[string]string{})
+		require.Error(t, err)
+		require.ErrorIs(t, err, ErrConnectionFailure)
+		require.Contains(t, err.Error(), dnsErr.Error())
+	})
+
 	t.Run("writes expected points", func(t *testing.T) {
 		client.writeSeriesFunc = func(ctx context.Context, tslist promremote.TSList, opts promremote.WriteOptions) (promremote.WriteResult, promremote.WriteError) {
 			require.Len(t, tslist, len(series))
@@ -539,6 +561,7 @@ func (c *testClient) WriteTimeSeries(
 type testClientWriteError struct {
 	statusCode int
 	msg        *string
+	err        error
 }
 
 func (e testClientWriteError) StatusCode() int {
@@ -546,8 +569,11 @@ func (e testClientWriteError) StatusCode() int {
 }
 
 func (e testClientWriteError) Error() string {
-	if e.msg == nil {
-		return "test error"
+	if e.err != nil {
+		return e.err.Error()
 	}
-	return *e.msg
+	if e.msg != nil {
+		return *e.msg
+	}
+	return "test client error"
 }