Jacob Valdez
73 lines
3.8 KiB
Markdown
73 lines
3.8 KiB
Markdown
---
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description: Learn how to generate a HAR capture to send to Grafana Labs support for troubleshooting
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keywords:
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- grafana
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- troubleshooting
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- networking
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labels:
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products:
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- cloud
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- enterprise
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- oss
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menutitle: Generate a HAR capture
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title: Generate a HAR capture to send to Grafana Labs support
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weight: 300
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---
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# Troubleshoot with HAR captures
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Support may request information about the network requests your browser generated in the form of a HAR file.
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To generate a HAR capture, follow the steps for your browser:
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## Chrome
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1. In your Chrome browser, go to the page where the issue is occurring.
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1. Click the menu icon and go to **More Tools** > **Developer Tools**.
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1. In the drawer that opens, click the **Network** tab.
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1. In the upper left hand corner of the drawer, make sure the round Record button is red. If it's grey, click the button to begin recording.
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1. Select the **Preserve log** option box if it isn't already selected.
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1. Click the grey crossed circle button to clear any existing requests from the panel.
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1. Reproduce the issue while recording the network requests.
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1. Click the download button to download the HAR file.
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<img width="1293" height="239" alt="image" src="https://github.com/user-attachments/assets/2ddd5bd4-d207-4c59-8143-f10009e0cb5d" />
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1. Upload the HAR file to your Grafana Support ticket for investigation.
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## Firefox
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1. In your Firefox browser, go to the page where the issue is occurring.
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1. Click the menu icon and go to **More Tools** > **Web Developer Tools**.
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1. In the drawer that opens, click the **Network** tab.
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1. In the upper left corner of the drawer, click the trash can icon to clear any existing requests from the recording.
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1. Reproduce the issue while recording the network requests.
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1. To save the HAR file, click the gear icon in the upper right hand corner of the panel and select **Save All As HAR**.
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<img width="1837" height="196" alt="image" src="https://github.com/user-attachments/assets/785be5e4-10a2-4d16-838a-2b7bb97c8453" />
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1. Upload the HAR file to your Grafana Support ticket for investigation.
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## Safari
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1. In your Safari browser, go to the page where the issue is occurring.
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1. Open the **Develop** menu option and select **Show Web Inspector**.
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{{< admonition type="note" >}}
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The **Show features for web developers** option needs to be enabled for the **Develop** option to appear. For more information, refer to [Use the developer tools in the Develop menu in Safari on Mac](https://support.apple.com/en-ie/guide/safari/sfri20948/mac).
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{{< /admonition >}}
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1. In the panel that appears, click the **Network** tab.
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1. In the upper right corner of the panel, click the trash can icon to clear any existing requests from the recording.
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1. Reproduce the issue while recording the network requests.
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1. Click the **Export** button to save the HAR file:
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<img width="1915" height="219" alt="image" src="https://github.com/user-attachments/assets/2bda7bbd-43bf-4ecb-b8f9-f0be92c5a480" />
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1. Upload the HAR file to your Grafana Support ticket for investigation.
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## Edge
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1. In your Edge browser, go to the page where the issue is occurring.
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1. Click the ... button and go to **More Tools** > **Developer Tools**.
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1. In the panel that appears, click on the **Network** tab.
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1. In the upper left hand corner of the panel, make sure the round Record button is red. If it's grey, click the button to begin recording
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1. Verify that the **Preserve log** option box is checked.
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1. Click the grey crossed circle button to clear any existing requests from the panel.
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1. Reproduce the issue while the network requests are recorded.
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1. Click the download button to save the HAR file:
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<img width="916" height="305" alt="image" src="https://github.com/user-attachments/assets/54dfd40d-751f-47b4-9824-bc5be1f027fa" />
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1. Upload the HAR file to your Grafana Support ticket for investigation.
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