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Update common issues sections and instructions for uninstalling Rancher Prime and

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LucasSaintarbor
2024-01-09 15:43:51 -08:00
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versioned_docs/version-2.7/integrations-in-rancher/cloud-marketplace/aws-marketplace-payg-integration/common-issues.md
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---
title: AWS Marketplace Common Issues
---
### Migrating Rancher to a different EKS Cluster
1. Uninstalling Rancher Prime may not cleanly remove all the resources that Rancher created. You are encouraged to use the [Rancher resource cleanup script](https://github.com/rancher/rancher-cleanup) to perform a more comprehensive cleanup if necessary. However, we recommend first preparing and migrating any other workloads off the cluster to destroy the cluster to complete the uninstallation since cleanup is not recoverable.
```shell
helm uninstall -n cattle-rancher-csp-deployer-system rancher-cloud
```
1. When migrating Rancher to a different EKS cluster by following the steps specified in [Rancher Backups and Disaster Recovery](../../../pages-for-subheaders/backup-restore-and-disaster-recovery.md), you must reinstall Rancher Prime on the target EKS cluster after restoring from the backup. Furthermore, the restored Rancher version must not be newer than the version available in the AWS marketplace.
When migrating Rancher to a different EKS cluster by following the steps specified in [Rancher Backups and Disaster Recovery](../../../pages-for-subheaders/backup-restore-and-disaster-recovery.md), you must reinstall Rancher Prime on the target EKS cluster after restoring from the backup. Furthermore, the restored Rancher version must not be newer than the version available in the AWS marketplace.
versioned_docs/version-2.7/integrations-in-rancher/cloud-marketplace/aws-marketplace-payg-integration/installing-rancher-prime.md
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## Uninstalling Rancher Prime PAYG Offering
To uninstall the Rancher Prime PAYG offering, migrate any non-Rancher workloads to a different cluster and destroy the Rancher cluster.
Uninstalling Rancher Prime may not cleanly remove all the resources that Rancher created. You are encouraged to use the [Rancher resource cleanup script](https://github.com/rancher/rancher-cleanup) to perform a more comprehensive cleanup if necessary. However, we recommend first preparing and migrating any other workloads off the cluster to destroy the cluster to complete the uninstallation since cleanup is not recoverable.
```shell
helm uninstall -n cattle-rancher-csp-deployer-system rancher-cloud
```
versioned_docs/version-2.7/integrations-in-rancher/cloud-marketplace/azure-marketplace-payg-integration/common-issues.md
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title: Azure Marketplace Common Issues
---
1. Uninstalling Rancher Prime may not cleanly remove all the resources that Rancher created. Users are encouraged to use the [Rancher resource cleanup script](https://github.com/rancher/rancher-cleanup) to perform a more comprehensive cleanup if necessary. However, it is recommended to migrate any other workloads off the cluster and prepare to destroy the cluster to complete the uninstallation since cleanup is not recoverable.
### Migrating Rancher to a different AKS Cluster
1. When migrating Rancher to a different AKS cluster by following the steps specified in [Rancher Backups and Disaster Recovery](../../../pages-for-subheaders/backup-restore-and-disaster-recovery.md), Rancher Prime must be reinstalled via the Azure Marketplace on the target AKS cluster after restoring from the backup. Furthermore, the restored Rancher version must not be newer than the version available in the Azure Marketplace.
When migrating Rancher to a different AKS cluster by following the steps specified in [Rancher Backups and Disaster Recovery](../../../pages-for-subheaders/backup-restore-and-disaster-recovery.md), Rancher Prime must be reinstalled via the Azure Marketplace on the target AKS cluster after restoring from the backup. Furthermore, the restored Rancher version must not be newer than the version available in the Azure Marketplace.
versioned_docs/version-2.7/integrations-in-rancher/cloud-marketplace/azure-marketplace-payg-integration/installing-rancher-prime.md
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## Uninstalling Rancher Prime PAYG Offering
To uninstall the Rancher Prime PAYG offering, migrate any non-Rancher workloads to a different cluster and destroy the Rancher cluster.
Uninstalling Rancher Prime may not cleanly remove all the resources that Rancher created. You are encouraged to use the [Rancher resource cleanup script](https://github.com/rancher/rancher-cleanup) to perform a more comprehensive cleanup if necessary. However, it is recommended to migrate any other workloads off the cluster and prepare to destroy the cluster to complete the uninstallation since cleanup is not recoverable.